Introduction to Digital Literacy: building confidence with everyday technology

Digital literacy is no longer an optional extra — it's the baseline that almost every job, public service and social interaction now assumes you already have. Booking a doctor's appointment, applying for a job, receiving a payslip: all of it increasingly happens through a screen, and the gap between people who are comfortable with that and people who aren't keeps getting more consequential.

This programme starts from zero, deliberately. It doesn't assume a learner has ever used a spreadsheet, recognised a phishing email, or asked an AI assistant a question — and it doesn't rush past those basics either. Each module builds toward genuine independence: not just knowing which button to click, but understanding enough to adapt when the interface changes.